FAQ
Questions Worth Asking
Starting therapy can feel like a lot of unknowns. Here are honest answers to the questions most people have before they reach out.
Getting Started
The first session is mostly about getting to know each other. Zoe will ask about what brought you in, what's been going on, and what you're hoping to get out of therapy. You don't need to have it all figured out — showing up is enough. There's no pressure to share more than you're ready to. If you'd like to get a feel for things before committing, Zoe also offers a free consultation so you can ask questions and see if it feels like a good fit.
The therapeutic relationship matters more than almost anything else. Zoe offers a free consultation before your first session — it's a low-pressure way to ask questions, get a sense of her approach, and see if it feels right. If after starting it doesn't feel like a good fit, that's okay too — Zoe will help you find someone who is.
Most clients start with weekly sessions, which tends to build momentum early on. As things shift, you might move to every other week. Zoe will work with you to find a cadence that fits your life and goals.
Logistics & Format
Yes — both. In-person sessions are available in the Seattle area. Online sessions are available to anyone in Washington State. Equine therapy sessions are held at a private barn in Redmond, WA and are in-person only.
Standard sessions are 50 minutes. Couples sessions and equine therapy sessions may run longer — Zoe will let you know what to expect when you schedule.
Life happens. Zoe asks for at least 24 hours notice if you need to cancel or reschedule. Late cancellations or no-shows may be charged the full session fee. If something comes up, just reach out as soon as you can.
Not at all. Most clients have never worked with horses before. The sessions are ground-based — no riding involved — and Zoe will guide you through everything. The horses do the rest.
Insurance & Fees
Zoe is a Licensed Mental Health Counselor Associate and her sessions are private pay — she is not currently paneled with insurance providers. That said, many clients successfully submit for out-of-network reimbursement using a superbill — a detailed receipt you can submit to your insurance company. She practices at Equilibrium Therapy Group. Reach out to ask about this.
Session rates are competitive with associate-level therapists in the Seattle area. Reach out directly for current pricing — Zoe is happy to talk through what works for your situation.
Zoe has a limited number of reduced-fee spots available for clients who need them. If cost is a barrier, please mention it when you reach out — she'd rather find a way to make it work than have you not get support.
A superbill is a detailed receipt that includes the diagnostic and procedure codes your insurance company needs to process a reimbursement claim. You pay for the session upfront, then submit the superbill to your insurance for potential out-of-network reimbursement. Coverage varies — it's worth calling your insurance to ask about your out-of-network mental health benefits before your first session.
About Therapy
Yes. What you share in therapy stays between you and Zoe. There are a few legal exceptions — if there's a risk of harm to yourself or others, or in cases of abuse involving a minor — but Zoe will explain these limits clearly at the start. Outside of those situations, your privacy is protected.
Absolutely not. Many people come to therapy not because something is falling apart, but because they want to understand themselves better, work through something that's been nagging at them, or build skills before things get harder. You don't need to hit a breaking point to deserve support.
It's really common. Teens often feel like therapy is something being done to them rather than for them. Zoe works hard to make the space feel safe and non-judgmental — not like another adult telling them what to do. Sometimes it helps to let them have some say in the process: choosing the therapist, deciding whether sessions are in-person or online, or even just knowing they can talk about whatever they want.
Ideally, yes — couples therapy works best when both people are willing to show up and engage. That said, 'willing' doesn't mean 'excited.' One partner being skeptical is normal. If one of you is hesitant, it's worth having a conversation about what you're each hoping for before the first session.
Still Have Questions?
Reach out directly — Zoe is happy to answer anything before you book.